Terms and Conditions
- Low Price Guarantee - If you find a lower rate on this site or on another website prior to the property's cancellation deadline, we will either, at our option, refund the difference to you or allow you to cancel the booking without penalty. Bookings that cannot be cancelled are not eligible for this guarantee.
- Submitting a Claim - You must contact the customer call centre or submit your request using the Low Price Guarantee form prior to the property's cancellation deadline. Deadlines vary. Refer to your booking confirmation email for the applicable deadline.
- Comparison Must Be to Same Itinerary - The Low Price Guarantee is available only for exact itinerary matches, including property, room type, applicable refund policy, and dates of travel as booked through this site. In addition, the comparison must be to the same property purchased stand-alone through another website. The guarantee applies only to the cost of booked travel, as presented in the hotels.com search results, without including taxes and fees. It is not available for bookings on websites where the property or other booking details are unknown until after purchase. You must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional and age-related requirements.
- Comparison Must Be Available to the General Public. The Low Price Guarantee applies only to prices both advertised and available to the general public or on a website directed to consumers in the same locale as the booking was made. For example, this does not include rates offered on membership program websites; corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public. The lower rate may not come from a website where you call to get the rate, or from an e-mail that you received. The rate must be quoted and booked in the same currency as your booking (without reference to currency converters).
- Claim Verification - All requests are subject to verification by us. We will not accept screenshots or other purported evidence of a lower price that we cannot independently confirm. Nor will we verify any request that we believe, in our sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. Verified requests will receive a credit to the credit card used for the booking. It may take up to 30 days or the next billing cycle for the credit to appear on your statement.
- Changes - We reserve the right in our sole discretion to modify or discontinue the Low Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your claim will determine your eligibility under the guarantee. Our failure to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.